You will then be prompted to input your PIN for the third time. You will then be prompted to input your PIN again. This will return you to the PIN entry screen. Press the green button lightly and quickly - do not hold it down. Press the green button to generate your security code. You will see this once your PIN has been accepted. The number of dashes shown on the screen, is equal to the number of digits in your PIN. Secure Key is waiting for you to enter your PIN. For example - you should avoid using 1234 or 1111. The PIN should be between 4 and 8 digits long and should not be sequential or use repeating numbers. The new PIN that you have entered is not safe and could be guessed. Press the yellow button and repeat the steps to set up a PIN. Your confirmation PIN did not match the first PIN entered. You can now use your Secure Key to generate a security code. The PIN you are setting up needs to be confirmed. Note: If you make a mistake entering your PIN, you can use the green button to delete the last digit you have input. You should avoid using sequential or repeated numbers such as 1234 or 1111. Think of a PIN between 4 and 8 digits long. You will need to create a new Secure Key PIN. If you do not receive it by then, please contact us again.Ĭheck our list to see what you need to do if you see an error code. It will take approximately five working days to arrive to a UK address, overseas will take longer. If you haven't got an HSBC Expat Secure Key, simply call us and we'll arrange for one to be sent to you. To maintain security your Secure Key must be used when updating your personal information or if you wish to make payments. You will be able to access online banking without the Secure Key with limited service only. This means that even if a third party manages to get your log on details, they still won't be able to fraudulently carry out transactions without your secure key device. This extra layer is something unique for each user.Īll online banking transactions (such as fund transfers to non-designated accounts) need to be authenticated by a device held only by you. Online fraudsters can not steal something you physically have. The code you need to input online is displayed on the device and therefore seen only by you. Two-factor authentication, means you not only need a password or PIN, but you also need a device unique to you, like the Secure Key. With this technology you can enjoy far more secure online banking services. Devices like these are commonly being used for secure transactions all round the world. The Secure Key is a two-factor authentication device that will help protect you from online banking fraud. You can take it with you and log on to online banking anywhere you choose. Small and portable - It's about the same size as a credit card so it should easily fit in a wallet or purse.Easy to use - Just switch it on, enter your Secure Key PIN code and it'll give you a unique, one-off six digit passcode each time you log on.Peace of mind - Secure Key gives you greater peace of mind because you have this extra layer of security.You need your PIN number AND your personal Secure Key device to log on. Fraud protection - With Secure Key you have an extra layer of protection. The HSBC Secure Key is designed to make sure only you can access your personal information. Throughout history, people have always found ingenious ways to protect what's important to them. It uses advanced technology to give you a unique passcode every time you log on. It is roughly half the size of a credit card and looks a bit like a calculator. HSBC Secure Key, as the name suggests, is like a front door key for your HSBC online banking.
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